SwimSense account support
Request account deletion
You can request deletion of your SwimSense app account and associated data at any time. You do not need to open the app to submit a request.
Send your request
Email info@swimsenseusa.com from the email address used for your SwimSense account. Use the subject line SwimSense account deletion request and include the account email address in your message.
Request account deletionNever send your password. If you no longer have access to the registered email address, SwimSense may ask for other information to verify account ownership.
What happens next
- ConfirmationSwimSense will acknowledge the request and may verify that you own the account.
- DeletionAfter verification, account data will be removed from active systems within 30 days.
- CompletionSwimSense will notify you when the request has been completed.
Deleted
Account data removed
- Your SwimSense login identity and app profile
- App preferences and notification registrations
- Saved pool locations and pool details
- Device and service-access assignments associated with your account
- App activity and equipment data associated only with your account
Limited retention
Data that may be kept
- Backup and security-log copies may remain for up to 90 days before deletion.
- Warranty, product-registration, or service records may be retained for the applicable warranty period.
- Records required for fraud prevention, dispute resolution, or legal compliance may be retained only for the required period.
Retained records are restricted from ordinary app use and are not used for marketing.
Need help?
Contact info@swimsenseusa.com with questions about an account or deletion request. For more information about data practices, read the SwimSense privacy policy.